Recommended Ledger workflow
- Upload one or more Whatnot Ledger CSVs. Select several files together or add more Ledger weeks later.
- Review the Imports page. Streamlytics uses transaction identifiers to avoid double-counting overlapping files and replaces a re-uploaded file safely.
- Add COGS and indirect expenses. A saved product cost follows the same normalized listing across shows and future Ledger imports.
- Review reconciliation. Payouts remain excluded, while refunds and Ledger adjustments stay separate from product earnings.
Platform and payment-processing fees may already be included in Net Earnings depending on the imported Whatnot report. Streamlytics does not invent missing fee values.
Common questions
A repeated listing lost its COGS
Enter COGS once from Inventory. Streamlytics normalizes the listing title and applies the remembered per-unit cost to matching products across shows, Ledger files, and signed-in devices.
Dates look shifted
Sales and settlements can be recorded on different dates. Dashboard analytics use the business date when available, while reconciliation keeps the settlement date separately.
An import completed, but totals did not change
Confirm that you are signed in, wait for the cloud-sync status, refresh once, and check the Imports page for the report type and date range. Re-upload the source report if the status says the save needs attention.
Gross Earnings or profit looks wrong
Ledger activity supplies Gross Earnings. Review COGS, refunds, adjustments, and manually entered expenses before treating the result as final.
A product appears many times
Numbered listings with the same base title can be grouped for product analytics. Edit inventory or grouping details if distinct items should remain separate.
I deleted an import
Deleting an import is intended to remove the dashboard records linked to that file. If figures remain after a refresh, contact support with the import name and account email.
Before contacting support
Please include:
- the email address used for your Streamlytics account;
- the Ledger CSV filename;
- the report date range and row count;
- the exact message shown by Streamlytics; and
- a screenshot with sensitive values hidden if possible.
Do not email your password, authentication links, API keys, or database credentials. If a report is necessary to reproduce a problem, support will explain the safest way to provide it.
Email Streamlytics supportAccount and privacy help
For password access, use Forgot password on the sign-in screen. For account deletion, synchronized-data deletion, or a privacy request, email support from the address connected to your account. Read the Privacy Policy and Terms of Service for more information.
Automated uptime checks can use the public health endpoint. It reports only service readiness and does not expose account data or credentials.